At The Bank of Fincastle we understand there is nothing more important than knowing that your transactions are private and secure, which is why we selected Fiserv as our Internet Banking provider.

Fiserv is the leading provider of Internet banking services to community financial institutions. More than 730 community financial institutions have contracted with Fiserv. Today, more than 750,000 customers of these institutions are actively using Fiserv for their Internet banking.

 Why is it safe to use internet banking?

Ensuring you have a secure online banking experience is our number one priority. This level of security is achieved by:

  • Verifying that only authorized persons are allowed to access online banking.
  • Protecting the privacy and the confidentiality of the communications between your browser and our servers.
  • Maintaining isolation of our computers from the Internet.


It is also important to verify that only authorized persons logon to Personal and Business Online Banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly five (5) times. If you enter your password incorrectly five times, your online banking account will be locked until you call us to reinitialize the account. We monitor and record “bad-login” attempts to detect any suspicious activity (i.e., someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use passwords that are easy to guess. Examples of bad passwords are: Birth dates, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your password to another person. You should periodically change your password in the User Option screen of Personal and Business Online Banking.

 Network Security

We provide a number of additional security features in online banking. Online banking will “timeout” after a specified period of inactivity. This prevents curious persons from continuing your Internet banking session in case you have left your computer unattended without logging out. You may set the timeout period in the User Options screen of online banking. However, we recommend that you always sign-off (log out) when you are done with your online banking. The network architecture used to provide the Internet banking service was designed by the brightest minds in network technology. The computers that store your actual account information are not hooked up to the Internet. The requests you make through the Internet are handled by our home banking servers, which retrieve the information you requested from our mainframe via proxy-based firewall servers, these servers act as the go-between you and our mainframe computers.

The Fiserv Network protects all sensitive data from direct access from the Internet. Fiserv employs the following measures: Secure Sockets Layer (SSL) Encryption provides a secure channel for data transmission across computer networks using public key cryptography. Two-Part Password Protection ensures even greater security. The account holder chooses the first part; the second part is randomly generated by Fiserv. User Options allow account holders to change their passwords and time-out periods. Firewalls and Redundant Screening/Filtering Routers are gateways that verify the source, destination, and protocol of each data packet before it is sent. Fiserv complies with an SAS70 Audit, performed by one of the Big 6 Accounting Firms. Fiserv hires an independent firm to routinely perform penetration and security testing to ensure there are no holes in our security procedures.

We stay up-to-date with our security settings for Personal Online Banking and Business Online Banking to make sure your bank accounts have the utmost security available. Windows operating systems less than Windows 7, Service Pack 2 will not be supported beginning April 9, 2018.  Supported web browsers include Internet Explorer 11, and the most current versions of Firefox and Chrome. Please contact a local computer service specialist in your area should you need assistance with updating your computer’s browser.