Should you logon to your computer and see a screen with the following message, “Please validate your identity. Sorry, we don’t recognize the computer you are using,” you are seeing this message because you are using Enhanced Login Security for extra online security protection, and we don’t recognize this computer as one you have added.
In order to gain access to the system, please validate your identity with the call, text or email option. This will give you a onetime verification code to enter in to the computer. Be sure to add your cell phone number as an additional option in case you log in somewhere other than your home phone. If this computer is one you use frequently, avoid this page in the future by adding extra security protection to your computer. This can be done by clicking “Yes, Enroll This Computer.” You can add, edit or delete phone numbers you have by going to the “My Profile” link once you are logged in to your online banking.